Services
Technical Call Centre Support
POS Terminal Merchant Support
85% of all merchant enquiries are resolved remotely.
The terminal estate management software is embedded with asset tracking and troubleshooting modules, which allows for 85% of all merchant enquiries to be resolved remotely, via the support centre in 15 minutes or less.
Where terminal troubleshooting could not remediate the problem, an immediate swap out process is initiated.
The introduction of Remote Desktop access on Android devices further enhances merchant support experience and reduces the number of swap out events.
The introduction of Remote Desktop access on Android devices further enhances merchant support experience and reduces the number of swap out events.
Support Channels
Support Process
